Effective Date: July 1, 2025
Last Updated: July 1, 2025
1. Introduction
Welcome to Jamisa Care. We are committed to protecting your privacy and safeguarding your personal and health-related data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and mobile platforms.
By accessing Jamisa Care (https://jamisa.com.ng), you agree to the practices described in this policy.
2. Who We Are
Jamisa Care is a digital mental health platform providing culturally sensitive, affordable, and accessible therapy and self-care services across Nigeria, Africa, Europe, and the United States.
3. Information We Collect
We may collect the following types of data:
a. Personal Information
- Name, gender, age, email address, phone number
- Location and IP address
- Contact preferences
b. Sensitive Health Data
- Mental health history
- Therapy session notes
- Symptom tracking and usage logs
c. Technical & Usage Data
- Device identifiers
- Browser type, cookies
- Session times, click-stream data
4. Legal Basis for Data Processing
We process your data under the following legal frameworks:
- NDPA (Nigeria): Explicit consent and legal obligations
- GDPR (EU): Consent, contract performance, and legitimate interests
- HIPAA (US): Safeguarding Personal Health Information (PHI)
5. How We Use Your Data
We use your data to:
- Deliver therapy and psychoeducation services
- Personalize your mental health tools and experience
- Respond to your inquiries and provide customer support
- Improve and secure our platform
- Send appointment and mental health notifications
- Comply with legal obligations
6. Data Sharing & Third-Party Services
We may share and disclose Personal Information as follows:
- To Service Providers Performing Services on Our Behalf We share Personal Information, with certain third-party service providers that assist us in providing the Services and which are bound by duties of confidentiality. For example, we may use third parties to host the Services, to send out email updates about the Services, administrative services, financial services, quality assurance, data aggregation or remove repetitive information from our user lists.
- To Therapists. If you elect to consult with a licensed therapist through Jamisa Care, we may share your information with your therapist to enable and facilitate care.
- To Healthcare Providers. If you have been referred to the Services as part of a care plan by your healthcare provider, we may share your Personal Information with your healthcare provider to facilitate care.
- For Legal Purposes. We will disclose your Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share your Personal Information as required to pursue available remedies or limit damages we may sustain.
- For Welfare Assurance. We may disclose your Personal Information directly to law enforcement or local authorities in the event that it has been reasonably determined that your safety or the safety of others may be at risk.
- With Your Consent. We may share your Personal Information for any other purpose disclosed to you prior to you providing us your Personal Information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.
- Anonymized Data Sharing. We may de-identify your Personal Information, in compliance with applicable law and aggregate such de-identified data with the de-identified data of other users. Such anonymized, aggregated data is no longer considered Personal Information. We may then share such anonymized aggregated data with the sponsors of programs that facilitate your access to the Services, such as government health agencies, researchers or healthcare providers. At Jamisa Care, we believe that global mental health is a collaborative effort. The sharing of anonymized data plays a key role in helping both Jamisa users and people worldwide to understand and better their mental health while maintaining a high level of privacy and anonymity to individuals.
All third parties we engage are GDPR, NDPA, and/or HIPAA-compliant.
7. International Data Transfers
Your data may be processed outside your country, including in the EU, Nigeria, or the US. We ensure:
- Standard Contractual Clauses (SCCs) are used for EU users
- Explicit consent is obtained for international data transfer
- Data localization practices where required by law
8. Data Retention
We retain your data:
- For as long as you are a registered user
- As necessary to fulfill legal or regulatory obligations
- Therapy notes and sensitive records are retained for 7 years (minimum), unless otherwise required
9. Your Privacy Rights
Under NDPA / GDPR, you may:
- Access your data
- Correct inaccuracies
- Request deletion (“Right to be Forgotten”)
- Withdraw consent
- Object to or restrict processing
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact:
privacy@jamisa.com.ng
10. Security Measures
We implement industry-standard security practices, including:
- SSL encryption
- Encrypted session and database storage
- Regular security audits
- Role-based access controls for health records
11. Children’s Privacy
Jamisa Care services are not intended for users under the age of 13 without parental consent. We do not knowingly collect data from minors.
12. Cookies & Tracking Technologies
We use cookies for analytics, personalization, and session management. You can modify your cookie settings via your browser.
13. Changes to This Policy
We may update this Privacy Policy periodically. You will be notified via email or platform notifications when changes are made.
14. Contact Us
If you have questions or concerns about this policy or your data, reach out to:
📩 privacy@jamisa.com.ng
📞 +2349139375822
🌍 https://jamisa.com.ng